This page provides information for an Australian education provider or international physiotherapist engaged with the Australian Physiotherapy Council on how to file a formal complaint.
At the Council, our commitment to being people-centred drives us to provide exceptional customer service to those engaged with our services. We take complaints seriously and strive to address them in a fair and transparent manner, viewing complaints as learning opportunities to enhance our services for the future.
If you have a complaint regarding any of the following matters:
- The Council’s processes
- The conduct of a staff member, Board Director, committee member, Council representative, or external contractor representing the Council.
Please send an email detailing your concerns to [email protected]. We will strive to respond within 15 working days, if we need additional time to investigate your concerns we will inform you accordingly.
If you wish to appeal an assessment decision, please familiarise yourself with the criteria outlined in the Internal Review process.
If you wish to raise a concern about an accredited program of study, please familiarise yourself with the Council’s process.
For any complaints about the conduct of a registered Australian physiotherapist, please contact Australian Health Practitioner Regulation Agency (Ahpra). They will be able to assist you with your concerns.
For complaints about Ahpra, National Boards and the Council, you can contact the National Health and Privacy Ombudsman.
Whistleblower Policy
The Council prioritises openness, transparency, and ethical behaviour. Our Whistleblower Policy allows for the reporting of any suspected improper conduct, including unethical or unlawful behaviour as defined by the Corporations Act 2001 (Cth) and the Taxation Administration Act 1953 (Cth) (the ‘Whistleblower Protection Scheme’). This Policy is part of the Council’s commitment to high standards of corporate governance.
To confidentially report concerns with your identity protected by law, you can contact the Council’s Whistleblower Policy Officer or make a complaint via the Integrity Line, which can be contacted by phone on 1800 468 456, or via the online portal.